Channels

Channels are where your agent talks to you: briefs, questions, and approval cards. Set them up in the wizard or any time from Dashboard → Settings. You can have several at once.

Email (on by default)

Your account-owner email receives, with zero setup:

• approval requests — with a one-click review link,
• budget and billing notices — the 80/100/120% thresholds, trial reminders, payment issues,
• the weekly summary every Monday.

Approval emails are deliberately hard to lose: even if you set up Slack and Telegram, approvals also go to email unless you turn that off in Settings → Notifications. Budget and billing notices always send — they’re account-critical.

Slack

One-click install from the dashboard or wizard:

1. Click Connect Slack. You’ll land on Slack’s own consent screen showing the bot’s scopes (post messages, DMs).
2. Approve. The bot appears in your workspace and Waveguide confirms the link.
3. The agent DMs you briefs and approval cards with Approve / Deny buttons — one tap, done.

You can also message the bot directly — “how did yesterday’s campaigns do?” — and it wakes the agent with your question.

Telegram

1. Click Connect Telegram in the dashboard. You get a t.me/… link with a one-time code (valid 15 minutes).
2. Open it, tap Start. That’s it — the chat is bound to your business.
3. Briefs and approval cards arrive as messages with inline buttons.

Like Slack, you can message the bot to wake the agent with a request.

Inbound email

Your tenant also gets a dedicated inbound address (shown in Settings) — forward an email to it and the agent treats it as a work item: “deal with this lead”, “what do you make of this invoice?”. Only mail passing DKIM verification is accepted; everything else is dropped, and all forwarded content is treated as untrusted (see Security).

Which messages go where

Notification preferences

Settings → Notifications controls the email side: approval emails on/off and the weekly summary on/off. Budget alerts and payment issues always email — those are account-critical.

Your inbound address is separate from all of this: it’s shown in Settings → Channels, and it’s how email gets into the agent, not how the agent reaches you.