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No ticket portal, no chatbot maze. One address, subject-tagged so the right person sees it first: hello@waveguide.adwave.com

Sales

Plan questions, agency and multi-tenant setups, consolidated billing on Scale.

We reply within one business day.

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Support

Anything not working the way the docs say it should — sign-in trouble, connections, billing.

Trial and paid customers alike; priority queue on Scale.

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Security disclosures

Found a vulnerability? We want to hear it first and we take reports seriously.

Acknowledged fast, handled confidentially.

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Privacy requests

Data export, deletion, DPA questions, or anything GDPR/CCPA related.

Export and deletion are also self-serve in Settings.

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Before you write

The FAQ answers the common questions straight, and the docs cover setup, connections, approvals, missions, and billing in detail. For anything urgent about a running agent, remember the kill switch in Settings stops everything instantly — you don't need us for that.

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