Subprocessors
Waveguide (operated by Adwave) uses the following subprocessors to provide the Service. Core subprocessors are involved in providing the Service to every tenant; feature-specific subprocessors process data only when you use the corresponding feature. We will update this page before adding subprocessors that process Customer Data — material changes are announced per our Privacy Policy.
Core subprocessors
| Subprocessor | Role | Data touched | Location |
|---|---|---|---|
| Cloudflare | Control plane, database, storage, queues, static hosting | All service data | Global (US-based) |
| Fly.io | Sandboxed agent compute | Workspace contents during sessions | US/EU regions |
| Anthropic | AI model inference | Session context (never credentials) | US |
| Stripe | Billing and payments | Billing identity, payment method, usage totals | US |
| Nango | OAuth connection broker | OAuth tokens at connect/refresh time | US/EU |
| Postmark | Inbound email processing | Mail sent to your tenant address | US |
| Resend | Outbound transactional email | Your email address, notification content | US |
Feature-specific subprocessors
| Subprocessor | Feature | Data touched | Location |
|---|---|---|---|
| Slack | Slack reporting channel | Messages the agent exchanges with you | US |
| Telegram | Telegram reporting channel | Messages the agent exchanges with you | Global |
| Retell | Outbound voice calls (missions) | Call audio, transcripts, called numbers | US |
| Deepgram | Speech-to-text for meeting attendance | Meeting audio during attended calls | US |
| ElevenLabs | Text-to-speech for voice features | Generated speech audio | US |
| Blotato | Social posting (missions) | Post content, connected social account identifiers | US |
Notes
- Credentials never leave the vault. No subprocessor other than our infrastructure providers (Cloudflare) and the OAuth broker (Nango, at connect/refresh time) handles your connected-account credentials, and no AI model provider ever receives them.
- No training. Our agreement with Anthropic prohibits training on your session content. We do not train models on Customer Data.
- Questions about this list, or need it as part of vendor review? Email hello@waveguide.adwave.com with the subject “Privacy request”.